OUR COMMITMENT TO PRIVACY
National Event Management is committed to maintaining the security, confidentiality and privacy of
developed in compliance with applicable privacy legislation.
SCOPE OF POLICY
This Policy applies to National Event Management and any affiliates from time to time in respect of
activities that are subject to federal and provincial privacy legislation. This Policy addresses
personal information about our clients, service providers and other individuals. It does not apply
to information collected, used or disclosed with respect to corporate or commercial entities.
This Policy does not apply to the collection, use or disclosure of the following information by
National Event Management:
• business contact information;
• publicly available information recognized under applicable privacy legislation;
• personal employee information.
National Event Management is responsible for personal information under its control. We have
designated a Privacy Officer who is responsible for National Event Management’s compliance with
Upon or before collecting information, National Event Management will state the purpose of
collection, unless the purpose is obvious, and will provide, on request, contact information for
the Privacy Officer who can answer questions about the collection.
We collect, use and disclose personal information for purposes authorized or required by applicable
privacy legislation or other law and for the following purposes:
• to establish and maintain client and supplier relationships;
• to manage and develop our business and operations;
• to detect and protect National Event Management, you and others from error, negligence, fraud
or other illegal activity, which may include providing information to insurers;
• to authenticate your identity;
• to provide information to anyone working with or for National Event Management as needed for
the provision of our services;
• to issue invoices, process payments and collect debts owed to National Event Management;
• to comply with legal and regulatory requirements.
The above collections, uses and disclosures are a necessary part of your relationship with us.
We may also use your personal information for the following additional purposes:
• to offer you additional or alternative services and we may add it to subscriber lists which
we prepare and use for this purpose;
• to provide you with newsletters, bulletins, information about upcoming events and other
general information about related topics, and about National Event Management;
• to contact you for survey purposes.
If you do not want us to use your personal information for these additional purposes you may at any
time by provide written notice to the National Event Management Privacy Officer. You will not be
refused services merely because you advised National Event Management to stop using information in
Before using or disclosing personal information for a purpose not previously identified, we will
identify the new purpose and obtain your consent unless the use or disclosure is authorized or
required by law.
We will obtain your consent to collect, use or disclose personal information except where we are
authorized or required by law to do so without consent. For example, we may collect, use or
disclose personal information without your knowledge or consent where:
• the personal information is publicly available from a prescribed source, such as a telephone
• National Event Management is collecting or paying a debt;
• it is reasonable to expect that obtaining consent would compromise an investigation or
• Your consent can be express, implied or given through an authorized representative such as a
lawyer, agent or broker.
Consent may be provided orally, in writing, electronically, through inaction (such as when you fail
to notify us that you do not wish your personal information
collected/used/disclosed for optional purposes following reasonable notice of same) or otherwise.
By providing personal information to us, you agree that we may collect, use and disclose such
In certain circumstances personal information can be collected, used or disclosed without knowledge
and consent if seeking the consent of the person might defeat the purpose of collecting the
information such as in the investigation of a breach of an agreement or a contravention of a
federal or provincial law. National Event Management may from time to time engage outside
suppliers, including technology providers.
You may withdraw consent at any time, subject to legal or contractual restrictions, provided that
reasonable notice of withdrawal of consent is given to National Event Management. On receipt of
notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of
consent, which may include our inability to provide services for which that information is
4. LIMITS ON COLLECTION OF PERSONAL INFORMATION
We will not collect personal information indiscriminately and will limit collection of personal
information to that which is reasonable and necessary to provide our services and which is
reasonable and necessary for the purposes consented to by you. National Event Management also
collects personal information as authorized or required by law.
In certain circumstances personal information can be collected, used or disclosed without the
knowledge and consent of the person (see Section 3).
5. LIMITS FOR USING, DISCLOSING AND RETAINING PERSONAL INFORMATION
Your personal information will only be used or disclosed for the purposes set out above and as
authorized by law.
We will retain personal information only as long as necessary for the fulfillment of the purpose
for which it was collected, except with the consent of the person or as required by law. Depending
on the circumstances, where personal information has been used to make a decision about a person,
National Event Management will retain, for a period of time that is reasonably sufficient to allow
for access by the person, either the actual information or the rationale for making the decision.
We will destroy, erase or make anonymous documents or other records containing personal information
as soon as it is reasonable to assume that the original purpose is no longer being served by
retention of the information and retention is no longer necessary for legal or business purposes.
We will take due care when destroying personal information so as to prevent unauthorized access to
We will make reasonable efforts to ensure that personal information we collect, use or disclose is
accurate and complete. In some cases, we rely on you to ensure that certain information, such as
your address or telephone number, is current, complete and accurate.
If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the
information as required. If appropriate, we will send the amended information to third parties to
whom the information has been disclosed.
When a challenge regarding the accuracy of personal information is not resolved to your
satisfaction, we will annotate the personal information under our control with a note that the
correction was requested but not made.
7. SAFEGUARDING PERSONAL INFORMATION
National Event Management protects the personal information in its custody or control by making
reasonable security arrangements to prevent unauthorized access, collection, use, disclosure,
copying, modification, disposal or similar risks.
National Event Management will take reasonable steps, through contractual or other reasonable
means, to ensure that a comparable level of personal information protection is implemented by its
suppliers and agents who assist in providing products and services to you.
Please note that confidentiality and security are not assured when information is transmitted
through e-mail or other electronic communication. We will not be responsible for any loss or damage
as a result of a breach of security and/or confidentiality when you transmit information to us by
e-mail or other electronic communication or when we transmit such information by such means at your
National Event Management is open about the policies and procedures it uses to protect your
personal information. Information about these policies and procedures will be made available.
However, to ensure the integrity of our security procedures and business methods, we do not
disclose sensitive information about our policies and procedures.
9. PROVIDING ACCESS
You have a right to access your personal information held by National Event Management.
Upon written request and authentication of identity, we will provide you with your personal
information under our control, information about the ways in which that
information is being used and a description of the individuals and organizations to whom that
information has been disclosed.
We may charge a reasonable fee for providing information in response to an access request and will
provide an estimate of any such fee upon receiving an access to information request. We may require
a deposit for all or part of the fee.
We will make the information available within 30 days or provide written notice where additional
time is required to fulfil the request.
In some situations, we may not be able to provide access to certain personal information. This may
be the case where, for example, disclosure would reveal personal information about another
individual, the personal information is protected by solicitor/client privilege, the information
was collected for the purposes of an investigation, disclosure of the information would reveal
confidential commercial information that, if disclosed, could harm the competitive position of
National Event Management, or where we exercise our solicitor’s lien against materials in our files
in respect of outstanding accounts. National Event Management may also be prevented by law from
providing access to certain personal information.
Where an access request is refused, we will notify you in writing, document the reasons for refusal
and outline further steps which are available to you.
We use your IP address to help administer our website. Your IP address is also used to gather
broad, aggregated demographic information. When you submit a transaction we may store your IP
to save your password so you don’t have to re-enter it every time you visit our site, and for other
purposes set out below:
you access a service so you do not need to log in at every visit. This helps us to provide you with
service tailored to your specific needs and interests.
• A cookie may be created when you register for a service.
properly with the most common versions of different browsers.
helps us determine whether yours is a repeat visit or a first visit.
to information collected by our web site. We are not responsible for the privacy practices and
policies of third parties. National Event Management may share aggregate information with members
and advertisers. This aggregate information does not contain personally identifiable information.
National Event Management will, on request, provide information regarding its complaint procedures.
260 Town Centre Blvd., Suite 102 Markham, Ontario L3R 8H8